Crew Resource Management

Treats the way a crew works together not as a talent but as a competency that can be taught and measured. The course rests on one observation: in the events studied, no crew lacked knowledge — the information existed but did not circulate within the team. The origins of the field, the shift from group to team, crew-specific communication protocols, the authority gradient and assertiveness make up the opening chapters.

It continues with leadership and followership, shared situational awareness, team decision making, task sharing, threat and error management, and team resilience under surprise. The closing chapters carry the approach into cabin, maintenance, ramp, air traffic and dispatch operations, and address how such training is measured. This is not flight crew training: every chapter ends in a management lever — training, standards, team formation, rostering and assessment. As a term project students analyse a crew event and propose a communication standard and a training design.