Crew Resource Management
Addresses communication, cooperation, decision-making and leadership in flight and cabin crews.
Current Courses - Fall 2026-2027
Addresses communication, cooperation, decision-making and leadership in flight and cabin crews.
Covers the management of customer relations, service quality and passenger satisfaction in aviation businesses.
Covers diction, stress and intonation, and the delivery of cabin announcements in a clear and standard-compliant manner.
Aims to develop public speaking, presentation and oral communication skills.
Examines the physiological, psychological and organisational factors affecting human performance in aviation.
Covers ground handling processes carried out on the apron, safety rules around the aircraft and the use of ramp equipment.
Undergraduate
Examines the economic structure of air transport, its market dynamics and its regulatory framework.
Compares airline network structures, including the hub-and-spoke and point-to-point models.
Covers the operating structure of airports, terminal and airside processes and revenue streams.
Covers the planning of the apron area, the allocation of parking stands and the management of ground vehicle traffic.
Addresses the stages of crisis and emergency management in aviation and the communication and coordination processes they require.
A capstone course in which students research a topic of their own choice in aviation management using academic methods.
Covers advanced topics in ground handling, the structure of service providers and the principles of licensing.
Examines the physiological, psychological and organisational factors affecting human performance in aviation.
Introduces the historical development of civil aviation, its international organisations and the actors in the industry.
Examines the role of information systems in supporting management decisions in organisations.
Associate Degree
Examines the structure of airline companies, their cost and revenue components and their fleet and schedule decisions.
Introduces the basic concepts and institutions of civil aviation and the terminology shared across the industry.
Introduces the basic concepts of flight operations and the processes of flight planning and monitoring.
Covers the planning and assignment of flight and cabin crews in airlines together with the rules governing duty and rest periods.
Aims to develop public speaking, presentation and oral communication skills.
Addresses the effects of irregular working hours and flight conditions on daily routine.
Covers the passenger service processes carried out in the cabin, from pre-flight preparation to after landing.
A practice-based course in which the operational situations encountered in cabin and ground operations are worked through.
Addresses the job definitions of the departments in airline companies and their lines of authority and responsibility.