Crew Resource Management
Treats the way a crew works together not as a talent but as a competency that can be taught and measured.
Current Courses - Fall 2026-2027 Undergraduate
Treats the way a crew works together not as a talent but as a competency that can be taught and measured.
Treats the customer relationship in aviation businesses not as a software or campaign matter but as a management capability built on data, process,…
Combines the correct use of the voice with the management of announcements as a service process in aviation.
Treats public speaking not as a talent but as a professional skill acquired through preparation.
Examines the factors that determine human performance in aviation through the interfaces between people and machines, procedures, environments and…
Covers ground handling on the apron at the level of process, equipment, standards and regulation.
Undergraduate
Examines the economic structure of air transport, its market dynamics and its regulatory framework.
Compares airline network structures, including the hub-and-spoke and point-to-point models.
Covers the operating structure of airports, terminal and airside processes and revenue streams.
Covers the planning of the apron area, the allocation of parking stands and the management of ground vehicle traffic.
Addresses the stages of crisis and emergency management in aviation and the communication and coordination processes they require.
A capstone course in which students research a topic of their own choice in aviation management using academic methods.
Covers advanced topics in ground handling, the structure of service providers and the principles of licensing.
Examines the factors that determine human performance in aviation through the interfaces between people and machines, procedures, environments and…
Introduces the historical development of civil aviation, its international organisations and the actors in the industry.
Examines the role of information systems in supporting management decisions in organisations.
Associate Degree
Examines the structure of airline companies, their cost and revenue components and their fleet and schedule decisions.
Introduces the basic concepts and institutions of civil aviation and the terminology shared across the industry.
Introduces the basic concepts of flight operations and the processes of flight planning and monitoring.
Covers the planning and assignment of flight and cabin crews in airlines together with the rules governing duty and rest periods.
Treats public speaking not as a talent but as a professional skill acquired through preparation.
Addresses the effects of irregular working hours and flight conditions on daily routine.
Covers the passenger service processes carried out in the cabin, from pre-flight preparation to after landing.
A practice-based course in which the operational situations encountered in cabin and ground operations are worked through.
Addresses the job definitions of the departments in airline companies and their lines of authority and responsibility.
Outreach and Events
Presentation and materials used for departmental outreach visits to high schools.